Executive Solution Overview
Conflict Management – ## C2.docx – ## C2-temp.docx – default1.mov **## C2.docx** TASK 2 Competencies **Uses Communication Strategies to Manage Conflict** The learner uses communication strategies for managing conflict. Introduction Conflict is a normal part of life. Managing conflict using effective…
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Conflict Management
– ## C2.docx
– ## C2-temp.docx
– default1.mov
**## C2.docx**
TASK 2
Competencies
**Uses Communication Strategies to Manage Conflict**
The learner uses communication strategies for managing conflict.
Introduction
Conflict is a normal part of life. Managing conflict using effective communication is an important skill for solving problems, innovating, and maintaining productive relationships—particularly in a professional setting. In this task, you will critically analyze the communication in a conflict scenario and provide recommendations for communication strategies to manage and resolve the conflict. Use the RRM3 D268 Task 2 Template located in the Supporting Documents section below the rubric as a guide to complete this task.
Scenario
Two managers in a health professions setting are upset about recent staff reductions and the effect on worker roles. The characters’ discussion is shown in the "Workplace Conflict" video in the Web Links section located below the rubric. As you watch the video, imagine that you are in the room with the two characters, serving as an observer. Provide feedback for
_each_ of the two characters on how to negotiate this conflict.
Requirements
Your submission must represent your original work and understanding of the course material. Most performance assessment submissions are automatically scanned through the WGU similarity checker. Students are strongly encouraged to wait for the similarity report to generate after uploading their work and then review it to ensure Academic Authenticity guidelines are met before submitting the file for evaluation.
**Grammarly Note:**
Professional Communication will be automatically assessed through Grammarly for Education in most performance assessments before a student submits work for evaluation. Students are strongly encouraged to review the Grammarly for Education feedback prior to submitting work for evaluation, as the overall submission will not pass without this aspect passing.
**Microsoft Files Note:**
Write your paper in Microsoft Word (.doc or .docx) unless another Microsoft product, or pdf, is specified in the task directions. Tasks may not be submitted as cloud links, such as links to Google Docs, Google Slides, OneDrive, etc. All supporting documentation, such as screenshots and proof of experience, should be collected in a pdf file and submitted separately from the main file.
_You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course._
A. Watch the "Workplace Conflict" video in the Web Links section located below the rubric. Then, analyze the interaction shown by doing the following:
1. For
_each_ character (i.e., Raymond & Jenna) you observed in the video, identify 1 or 2 interpersonal communication behaviors that escalated the conflict.
a. Describe how
_each_ of the identified behaviors in prompt A1 escalated the conflict.
_Note: The interpersonal communication behaviors could be verbal or nonverbal._
2. For
_each_ of the interpersonal communication behaviors identified in prompt A1, provide an alternative communication behavior that could have been used to de-escalate the conflict.
a. Describe how each of the identified behaviors in prompt A2 could have been used to de-escalate the conflict.
_Note: The suggested length for prompt A is 1–2 pages._
B. Recommend how
_each_ of the characters in the video (i.e., Raymond & Jenna) could have spoken or behaved differently to manage and resolve the conflict by specifically addressing each of the 5 steps of negotiation listed below:
• pre-negotiation
• opening
• exploration
• bargaining
• agreement
_Note: The suggested length for prompt B is 1–2 pages._
C. Acknowledge sources—using in-text citations and references—for content that is quoted, paraphrased, or summarized.
_Note: Sources are NOT required for this task, but if sources are used, they must be acknowledged and cited appropriately._
D. Demonstrate professional communication in the content and presentation of your submission.
_Note: See the rubric for what professional communication entails._
**File Restrictions**
File name may contain only letters, numbers, spaces, and these symbols: ! – _ . * ' ( )
File size limit: 200 MB
File types allowed: doc, docx, rtf, xls, xlsx, ppt, pptx, odt, pdf, csv, txt, qt, mov, mpg, avi, mp3, wav, mp4, wma, flv, asf, mpeg, wmv, m4v, svg, tif, tiff, jpeg, jpg, gif, png, zip, rar, tar, 7z
**## C2-temp.docx**
8/1/25
**RRM3 D268 Task 2 TEMPLATE**
**Instructions:** Complete and submit this document as your Task 2 for D268.
| | |
| — | — |
| **Instructions for Section A:**<br>First, <br>[watch the “Workplace Conflict” video](https://lrps.wgu.edu/provision/360318078). Then, analyze the video’s interaction by doing the following:<br> <br>**Tip: See Section 2 (The Art of Conflict Management and Professional Conversations) Lesson 4 for information on interpersonal communication behaviors.** |
| **A1.** For <br>_each_ character (i.e., Raymond & Jenna) you observed in the video, identify 1 or 2 interpersonal communication behaviors that escalated and made the conflict worse. <br>**See Section 2: Lessons 4.2-4.5**<br>_Note: The interpersonal communication behaviors could be verbal or nonverbal._ | Write about Raymond here. |
| | Write about Jenna here. |
| **A1A**. How did Raymond’s and Jenna’s behaviors in A1 escalate and make the conflict worse? For each behavior you identified in A1, describe <br>**_how_** those identified behaviors escalated and made the conflict worse. | Write about Raymond here. |
| | Write about Jenna here. |
| **A2.** For <br>_each_ of the interpersonal communication behaviors identified in prompt A1, provide an alternative communication behavior that could have been used to de-escalate and make the conflict better. <br>**See Section 2: Lesson 4.4-4.11.**<br>_Note: The interpersonal communication behaviors could be verbal or nonverbal._ | Write about Raymond here. |
| | Write about Jenna here. |
| **A2A**. Describe <br>**how** each of the identified behaviors in prompt A2 could have been used to de-escalate and make the conflict better. | Write about Raymond here. |
| | Write about Jenna here. |
| **Instructions for Section B:**<br>**Section B is NOT in the video.** Pretend that you are a conflict consultant who will meet privately and separately with Raymond and Jenna to give advice on how they could work through their disagreement. For each of the five steps of negotiation listed below, recommend how <br>_each_ of the characters in the video (i.e., Raymond & Jenna) could have spoken or behaved differently to manage and resolve the conflict. <br> <br>**Be sure your description for each stage is specific and gives an example of what each character could/should have done.**<br>**Tip: See Section 2 (The Art of Conflict Management and Professional Conversations), Lesson 3.4 (The Steps of Negotiation 1/2), and 3.5 (The Steps of Negotiation 2/2) and the course videos about the negotiation stages.** |
| **Pre-negotiation** | Write here what Raymond should have done. |
| | Write here what Jenna should have done. |
| **Opening** | Write here what Raymond should have done. |
| | Write here what Jenna should have done. |
| **Exploration** | Write here what Raymond should have done. |
| | Write here what Jenna should have done. |
| **Bargaining** | Write here what Raymond should have done. |
| | Write here what Jenna should have done. |
| **Agreement** | Write here what Raymond should have done. |
| | Write here what Jenna should have done. |
| **Instructions for Section C:**<br>If sources are used, acknowledge sources—using in-text citations and references—for content that is quoted, paraphrased, or summarized. <br>_Note:_ Sources are <br>**not** required for this assignment unless you are using research to support your claims. If you use research, you must cite in-text and create a reference list. You do not have to cite the course materials. Instead, you may introduce the information using phrases like “Course material states” or “Course information explains.” Do not directly quote course materials; paraphrase instead. |
| **WRITE REFERENCES HERE, IF APPLICABLE.** |
**Don’t forget to proofread your work with Grammarly. Professional communication is graded.**
**default1.mov**
This file is too large to display. [View in new window](https://www.sweetstudy.com/files/default1-mov)
**default1.mov**
This file is too large to display. [View in new window](https://www.sweetstudy.com/files/default1-mov)
**## C2.docx**
TASK 2
Competencies
**Uses Communication Strategies to Manage Conflict**
The learner uses communication strategies for managing conflict.
Introduction
Conflict is a normal part of life. Managing conflict using effective communication is an important skill for solving problems, innovating, and maintaining productive relationships—particularly in a professional setting. In this task, you will critically analyze the communication in a conflict scenario and provide recommendations for communication strategies to manage and resolve the conflict. Use the RRM3 D268 Task 2 Template located in the Supporting Documents section below the rubric as a guide to complete this task.
Scenario
Two managers in a health professions setting are upset about recent staff reductions and the effect on worker roles. The characters’ discussion is shown in the "Workplace Conflict" video in the Web Links section located below the rubric. As you watch the video, imagine that you are in the room with the two characters, serving as an observer. Provide feedback for
_each_ of the two characters on how to negotiate this conflict.
Requirements
Your submission must represent your original work and understanding of the course material. Most performance assessment submissions are automatically scanned through the WGU similarity checker. Students are strongly encouraged to wait for the similarity report to generate after uploading their work and then review it to ensure Academic Authenticity guidelines are met before submitting the file for evaluation.
**Grammarly Note:**
Professional Communication will be automatically assessed through Grammarly for Education in most performance assessments before a student submits work for evaluation. Students are strongly encouraged to review the Grammarly for Education feedback prior to submitting work for evaluation, as the overall submission will not pass without this aspect passing.
**Microsoft Files Note:**
Write your paper in Microsoft Word (.doc or .docx) unless another Microsoft product, or pdf, is specified in the task directions. Tasks may not be submitted as cloud links, such as links to Google Docs, Google Slides, OneDrive, etc. All supporting documentation, such as screenshots and proof of experience, should be collected in a pdf file and submitted separately from the main file.
_You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course._
A. Watch the "Workplace Conflict" video in the Web Links section located below the rubric. Then, analyze the interaction shown by doing the following:
1. For
_each_ character (i.e., Raymond & Jenna) you observed in the video, identify 1 or 2 interpersonal communication behaviors that escalated the conflict.
a. Describe how
_each_ of the identified behaviors in prompt A1 escalated the conflict.
_Note: The interpersonal communication behaviors could be verbal or nonverbal._
2. For
_each_ of the interpersonal communication behaviors identified in prompt A1, provide an alternative communication behavior that could have been used to de-escalate the conflict.
a. Describe how each of the identified behaviors in prompt A2 could have been used to de-escalate the conflict.
_Note: The suggested length for prompt A is 1–2 pages._
B. Recommend how
_each_ of the characters in the video (i.e., Raymond & Jenna) could have spoken or behaved differently to manage and resolve the conflict by specifically addressing each of the 5 steps of negotiation listed below:
• pre-negotiation
• opening
• exploration
• bargaining
• agreement
_Note: The suggested length for prompt B is 1–2 pages._
C. Acknowledge sources—using in-text citations and references—for content that is quoted, paraphrased, or summarized.
_Note: Sources are NOT required for this task, but if sources are used, they must be acknowledged and cited appropriately._
D. Demonstrate professional communication in the content and presentation of your submission.
_Note: See the rubric for what professional communication entails._
**File Restrictions**
File name may contain only letters, numbers, spaces, and these symbols: ! – _ . * ' ( )
File size limit: 200 MB
File types allowed: doc, docx, rtf, xls, xlsx, ppt, pptx, odt, pdf, csv, txt, qt, mov, mpg, avi, mp3, wav, mp4, wma, flv, asf, mpeg, wmv, m4v, svg, tif, tiff, jpeg, jpg, gif, png, zip, rar, tar, 7z
**## C2-temp.docx**
8/1/25
**RRM3 D268 Task 2 TEMPLATE**
**Instructions:** Complete and submit this document as your Task 2 for D268.
| | |
| — | — |
| **Instructions for Section A:**<br>First, <br>[watch the “Workplace Conflict” video](https://lrps.wgu.edu/provision/360318078). Then, analyze the video’s interaction by doing the following:<br> <br>**Tip: See Section 2 (The Art of Conflict Management and Professional Conversations) Lesson 4 for information on interpersonal communication behaviors.** |
| **A1.** For <br>_each_ character (i.e., Raymond & Jenna) you observed in the video, identify 1 or 2 interpersonal communication behaviors that escalated and made the conflict worse. <br>**See Section 2: Lessons 4.2-4.5**<br>_Note: The interpersonal communication behaviors could be verbal or nonverbal._ | Write about Raymond here. |
| | Write about Jenna here. |
| **A1A**. How did Raymond’s and Jenna’s behaviors in A1 escalate and make the conflict worse? For each behavior you identified in A1, describe <br>**_how_** those identified behaviors escalated and made the conflict worse. | Write about Raymond here. |
| | Write about Jenna here. |
| **A2.** For <br>_each_ of the interpersonal communication behaviors identified in prompt A1, provide an alternative communication behavior that could have been used to de-escalate and make the conflict better. <br>**See Section 2: Lesson 4.4-4.11.**<br>_Note: The interpersonal communication behaviors could be verbal or nonverbal._ | Write about Raymond here. |
| | Write about Jenna here. |
| **A2A**. Describe <br>**how** each of the identified behaviors in prompt A2 could have been used to de-escalate and make the conflict better. | Write about Raymond here. |
| | Write about Jenna here. |
| **Instructions for Section B:**<br>**Section B is NOT in the video.** Pretend that you are a conflict consultant who will meet privately and separately with Raymond and Jenna to give advice on how they could work through their disagreement. For each of the five steps of negotiation listed below, recommend how <br>_each_ of the characters in the video (i.e., Raymond & Jenna) could have spoken or behaved differently to manage and resolve the conflict. <br> <br>**Be sure your description for each stage is specific and gives an example of what each character could/should have done.**<br>**Tip: See Section 2 (The Art of Conflict Management and Professional Conversations), Lesson 3.4 (The Steps of Negotiation 1/2), and 3.5 (The Steps of Negotiation 2/2) and the course videos about the negotiation stages.** |
| **Pre-negotiation** | Write here what Raymond should have done. |
| | Write here what Jenna should have done. |
| **Opening** | Write here what Raymond should have done. |
| | Write here what Jenna should have done. |
| **Exploration** | Write here what Raymond should have done. |
| | Write here what Jenna should have done. |
| **Bargaining** | Write here what Raymond should have done. |
| | Write here what Jenna should have done. |
| **Agreement** | Write here what Raymond should have done. |
| | Write here what Jenna should have done. |
| **Instructions for Section C:**<br>If sources are used, acknowledge sources—using in-text citations and references—for content that is quoted, paraphrased, or summarized. <br>_Note:_ Sources are <br>**not** required for this assignment unless you are using research to support your claims. If you use research, you must cite in-text and create a reference list. You do not have to cite the course materials. Instead, you may introduce the information using phrases like “Course material states” or “Course information explains.” Do not directly quote course materials; paraphrase instead. |
| **WRITE REFERENCES HERE, IF APPLICABLE.** |
**Don’t forget to proofread your work with Grammarly. Professional communication is graded.**
**default1.mov**
This file is too large to display. [View in new window](https://www.sweetstudy.com/files/default1-mov)
**## C2.docx**
TASK 2
Competencies
**Uses Communication Strategies to Manage Conflict**
The learner uses communication strategies for managing conflict.
Introduction
Conflict is a normal part of life. Managing conflict using effective communication is an important skill for solving problems, innovating, and maintaining productive relationships—particularly in a professional setting. In this task, you will critically analyze the communication in a conflict scenario and provide recommendations for communication strategies to manage and resolve the conflict. Use the RRM3 D268 Task 2 Template located in the Supporting Documents section below the rubric as a guide to complete this task.
Scenario
Two managers in a health professions setting are upset about recent staff reductions and the effect on worker roles. The characters’ discussion is shown in the "Workplace Conflict" video in the Web Links section located below the rubric. As you watch the video, imagine that you are in the room with the two characters, serving as an observer. Provide feedback for
_each_ of the two characters on how to negotiate this conflict.
Requirements
Your submission must represent your original work and understanding of the course material. Most performance assessment submissions are automatically scanned through the WGU similarity checker. Students are strongly encouraged to wait for the similarity report to generate after uploading their work and then review it to ensure Academic Authenticity guidelines are met before submitting the file for evaluation.
**Grammarly Note:**
Professional Communication will be automatically assessed through Grammarly for Education in most performance assessments before a student submits work for evaluation. Students are strongly encouraged to review the Grammarly for Education feedback prior to submitting work for evaluation, as the overall submission will not pass without this aspect passing.
**Microsoft Files Note:**
Write your paper in Microsoft Word (.doc or .docx) unless another Microsoft product, or pdf, is specified in the task directions. Tasks may not be submitted as cloud links, such as links to Google Docs, Google Slides, OneDrive, etc. All supporting documentation, such as screenshots and proof of experience, should be collected in a pdf file and submitted separately from the main file.
_You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course._
A. Watch the "Workplace Conflict" video in the Web Links section located below the rubric. Then, analyze the interaction shown by doing the following:
1. For
_each_ character (i.e., Raymond & Jenna) you observed in the video, identify 1 or 2 interpersonal communication behaviors that escalated the conflict.
a. Describe how
_each_ of the identified behaviors in prompt A1 escalated the conflict.
_Note: The interpersonal communication behaviors could be verbal or nonverbal._
2. For
_each_ of the interpersonal communication behaviors identified in prompt A1, provide an alternative communication behavior that could have been used to de-escalate the conflict.
a. Describe how each of the identified behaviors in prompt A2 could have been used to de-escalate the conflict.
_Note: The suggested length for prompt A is 1–2 pages._
B. Recommend how
_each_ of the characters in the video (i.e., Raymond & Jenna) could have spoken or behaved differently to manage and resolve the conflict by specifically addressing each of the 5 steps of negotiation listed below:
• pre-negotiation
• opening
• exploration
• bargaining
• agreement
_Note: The suggested length for prompt B is 1–2 pages._
C. Acknowledge sources—using in-text citations and references—for content that is quoted, paraphrased, or summarized.
_Note: Sources are NOT required for this task, but if sources are used, they must be acknowledged and cited appropriately._
D. Demonstrate professional communication in the content and presentation of your submission.
_Note: See the rubric for what professional communication entails._
**File Restrictions**
File name may contain only letters, numbers, spaces, and these symbols: ! – _ . * ' ( )
File size limit: 200 MB
File types allowed: doc, docx, rtf, xls, xlsx, ppt, pptx, odt, pdf, csv, txt, qt, mov, mpg, avi, mp3, wav, mp4, wma, flv, asf, mpeg, wmv, m4v, svg, tif, tiff, jpeg, jpg, gif, png, zip, rar, tar, 7z
**## C2-temp.docx**
8/1/25
**RRM3 D268 Task 2 TEMPLATE**
**Instructions:** Complete and submit this document as your Task 2 for D268.
| | |
| — | — |
| **Instructions for Section A:**<br>First, <br>[watch the “Workplace Conflict” video](https://lrps.wgu.edu/provision/360318078). Then, analyze the video’s interaction by doing the following:<br> <br>**Tip: See Section 2 (The Art of Conflict Management and Professional Conversations) Lesson 4 for information on interpersonal communication behaviors.** |
| **A1.** For <br>_each_ character (i.e., Raymond & Jenna) you observed in the video, identify 1 or 2 interpersonal communication behaviors that escalated and made the conflict worse. <br>**See Section 2: Lessons 4.2-4.5**<br>_Note: The interpersonal communication behaviors could be verbal or nonverbal._ | Write about Raymond here. |
| | Write about Jenna here. |
| **A1A**. How did Raymond’s and Jenna’s behaviors in A1 escalate and make the conflict worse? For each behavior you identified in A1, describe <br>**_how_** those identified behaviors escalated and made the conflict worse. | Write about Raymond here. |
| | Write about Jenna here. |
| **A2.** For <br>_each_ of the interpersonal communication behaviors identified in prompt A1, provide an alternative communication behavior that could have been used to de-escalate and make the conflict better. <br>**See Section 2: Lesson 4.4-4.11.**<br>_Note: The interpersonal communication behaviors could be verbal or nonverbal._ | Write about Raymond here. |
| | Write about Jenna here. |
| **A2A**. Describe <br>**how** each of the identified behaviors in prompt A2 could have been used to de-escalate and make the conflict better. | Write about Raymond here. |
| | Write about Jenna here. |
| **Instructions for Section B:**<br>**Section B is NOT in the video.** Pretend that you are a conflict consultant who will meet privately and separately with Raymond and Jenna to give advice on how they could work through their disagreement. For each of the five steps of negotiation listed below, recommend how <br>_each_ of the characters in the video (i.e., Raymond & Jenna) could have spoken or behaved differently to manage and resolve the conflict. <br> <br>**Be sure your description for each stage is specific and gives an example of what each character could/should have done.**<br>**Tip: See Section 2 (The Art of Conflict Management and Professional Conversations), Lesson 3.4 (The Steps of Negotiation 1/2), and 3.5 (The Steps of Negotiation 2/2) and the course videos about the negotiation stages.** |
| **Pre-negotiation** | Write here what Raymond should have done. |
| | Write here what Jenna should have done. |
| **Opening** | Write here what Raymond should have done. |
| | Write here what Jenna should have done. |
| **Exploration** | Write here what Raymond should have done. |
| | Write here what Jenna should have done. |
| **Bargaining** | Write here what Raymond should have done. |
| | Write here what Jenna should have done. |
| **Agreement** | Write here what Raymond should have done. |
| | Write here what Jenna should have done. |
| **Instructions for Section C:**<br>If sources are used, acknowledge sources—using in-text citations and references—for content that is quoted, paraphrased, or summarized. <br>_Note:_ Sources are <br>**not** required for this assignment unless you are using research to support your claims. If you use research, you must cite in-text and create a reference list. You do not have to cite the course materials. Instead, you may introduce the information using phrases like “Course material states” or “Course information explains.” Do not directly quote course materials; paraphrase instead. |
| **WRITE REFERENCES HERE, IF APPLICABLE.** |
**Don’t forget to proofread your work with Grammarly. Professional communication is graded.**
**default1.mov**
This file is too large to display. [View in new window](https://www.sweetstudy.com/files/default1-mov)
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