The first phase of the PUGSS conflict management model is to define the problem,…

The first phase of the PUGSS conflict management model is to define the problem, specifically by using “I” statements instead of “you” statements. Failure to use “I” statements might results in the start of Gottman’s Four Horsemen of the Apocalypse conflict pattern, which most often begins with which “horseman?” Group of answer choices Stonewalling Contempt Defensiveness Criticism