Business messages typically follow either a direct strategy or an indirect strategy. The direct strategy, or frontloading, places the main idea at the beginning of a message. Using a direct opening strategy minimizes negative reaction. An indirect strategy places the main idea after an explanation or reason. Which of the following are situations that might call for an indirect strategy? Check all that apply.
You need to inform your boss of a new lead.
You need to congratulate your coworker on his recent promotion.
You want to schedule a meeting to discuss your bonus.
You need to inform your boss that she has made a significant error in her data calculations.
You are terminating an employee.
Which of the following is a benefit of using an indirect strategy?
Emphasizes the writer’s concerns
Saves the reader time
Facilitates a fair hearing
Read the following scenario and determine whether the situation requires a direct or an indirect message. You are going on a business trip to Singapore to deliver a proposal to a potential client. You have finished proofing the last part of the presentation, and you need your coworker to double-check the statistics in your presentation before you go.
Indirect
Direct
Read the following message and identify the organizational pattern used. Your bonuses will be in your next paycheque. The sales department exceeded its goals this month. Congratulations!
Direct
Indirect
In this message, the organizational pattern is used.
Category: Writing
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Business messages typically follow either a direct strategy or an indirect…
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Which of the following would be examples of a watchdog audience? (Indicate all…
Which of the following would be examples of a watchdog audience? (Indicate all correct answers)
A. Someone takes a picture of a snapchat in which someone is complaining about their boss, and forwards the picture to the boss.
B. When a company makes a false claim they are sued by the Federal Trade Commission.
C.Someone sees your facebook post and clicks ‘Like’
D.Someone sees a facebook post of an elementary school teacher complaining about how bad her students are and complains to the school principal. -
1 pts Which of the following statements is true regarding patient education? Group…
1 pts
Which of the following statements is true regarding patient education?
Group of answer choices
Knowledge about health is sufficient to influence health behaviors.
Patient education may result in better compliance with treatment programs.
Estimates of patient compliance with recommendations made by HCPs range from 10% to 20%.
Most patients are quite knowledgeable about health and disease.
Flag question: Question 2 1 pts
Which of the following statements is true regarding patient education?
Group of answer choices
Pain and anxiety may distract the patient and negatively influence their ability to absorb instruction.
Patient demographics refer to the physical demonstration of a task or technique to the patient.
Kinesthetic learners respond well to the use of pictures, anatomic models, and literature.
Situational context refers to the environment in which the instruction will take place.
Flag question: Question 3 1 pts
Which of the following is true regarding patient education?
Group of answer choices
The teaching session should include both need-to-know and nice-to-know information.
Side effects of a medication should be discussed before beneficial effects.
Behavioral objectives that result from instruction should be specific and measurable.
Previous experiences with HCPs and healthcare institutions rarely influence a patient’s perspective.
Flag question: Question 4 1 pts
Which of the following is true regarding “plain language”?
Group of answer choices
The use of the third person (“patients”) instead of the second person (“you”) is recommended.
Clinical terms should be used instead of common terms.
The use of medical terminology is recommended.
Sentences should be kept short and to the point.
Flag question: Question 5 1 pts
Which of the following is considered a preferred practice when instructing patients?
Group of answer choices
Link new behaviors to old ones.
Recommend larger changes in behavior instead of smaller changes.
The use of a single instructional technique is recommended.
Eliminate old behaviors instead of adding new ones.
Flag question: Question 6 1 pts
How does two-way communication enhance the educational process between the HCP and the patient?
Group of answer choices
It gives the patient an opportunity to show that he or she knows as much about their condition as the HCP.
It ensures that patients will comply with the HCP’s treatment recommendations.
It gives the HCP the time to share nice-to-know facts in addition to need-to-know information.
It helps keep the patient engaged and focused on the instruction at hand.
Flag question: Question 7 1 pts
An HCP needs to teach her patient about a new medication. When designing her instruction, which information should the HCP present to the patient first?
Group of answer choices
Do you have any questions?
Some possible side effects are dizziness and an upset stomach.
You need to take this medication first thing in the morning.
If you don’t feel better in a few days, you should call my office.
Flag question: Question 8 1 pts
Patients educated about their health are less likely to comply with recommendations made by their HCP.
Group of answer choices
True
False
Flag question: Question 9 1 pts
The most important information to be conveyed to the patient should be introduced at the beginning of the teaching session.
Group of answer choices
True
False
Flag question: Question 10 1 pts
The beneficial effects of a recommendation should be described to the patient before they are warned of any potential difficulties or adverse effects.
Group of answer choices
True
False
Flag question: Question 11 1 pts
Patient education is more effective when clinical terms instead of common terms are used.
Group of answer choices
True
False
Flag question: Question 12 1 pts
Patients are more likely to comply with recommendations for smaller changes in behavior rather than larger changes.
Group of answer choices
True
False
Flag question: Question 13 1 pts
Knowledge about health is necessary but not sufficient to influence health behaviors.
Group of answer choices
True
False
Flag question: Question 14 1 pts
A patient’s upcoming colonoscopy is an example of a situational context.
Group of answer choices
True
False
Flag question: Question 15 1 pts
Instructional context refers to the environment in which the instruction will take place (e.g., doctor’s office, hospital room, outpatient clinic).
Group of answer choices
True
False
Flag question: Question 16 1 pts
The teaching session should focus on need-to-know information as opposed to nice-to-know.
Group of answer choices
True
False
Flag question: Question 17 1 pts
The HCP should encourage the patient to add new behaviors instead of eliminating old ones.
Group of answer choices
True
False
Flag question: Question 18 1 pts
The use of a single instructional technique is recommended.
Group of answer choices
True
False
Flag question: Question 19 1 pts
The use of clinical terms instead of common terms is recommended.
Group of answer choices
True
False
Flag question: Question 20 1 pts
The HCP should use their “white coat” and not be hesitant to make unpopular recommendations to their patients.
Group of answer choices
True
False -
Draft a message to the Shipping Department explaining what needs to be done. Use the…
Draft a message to the Shipping Department explaining what needs to be done. Use the assignment template below to draft the message.
? Clearly identify who is responsible for each task and when it should be completed.
? Emphasize important information using formatting such as bold, italics, or bullets.
? Use a professional tone appropriate for internal communication with co-workers.
Edit email below:
Shipping Department,
The Shipping Department needs to ship the replacement order to the customer (Printables) at no charge so that it arrives by Wednesday. The shipment should be scheduled to arrive by Wednesday. The Shipping Department will ship the replacement order, send the tracking number to the client, and refund the shipping fees for the original order.
When sending an important message to coworkers, even ones you don’t know, it is best to use a formal tone, but one that is warm and friendly. -
Which of the following is true of stereotypes? They weaken preconceived notions…
Which of the following is true of stereotypes? They weaken preconceived notions about a person based on his or her ethnicity. They facilitate
judging a person based on his or her performance. They influence the way a person interacts with members of another group. They make a
person hold a superior view of his or her culture and cultural practices. -
When members of an ethnic group use their own dialect to conceal what they are…
When members of an ethnic group use their own dialect to conceal what they are talking about, even though they are fluent in the dominant language of those around them, it could be an example of: _____________. (Ex: speaking another language when the dominate language is English)
Group of answer choices
abstraction.
affiliation.
divergence.
convergence.
powerful speech.
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Question 18
True / False: Shared narratives have a tendency to disconnect families.
Group of answer choices
False
True
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Question 19
Research shows that clothing can convey the following nonverbal elements:
Group of answer choices
moral character.
educational background.
all of the above
trustworthiness.
level of sophistication.
Flag this Question
Question 20
Esteban doesn’t trust women because his last girlfriend cheated on him. When a woman approaches him and seems romantically interested, he gets triggered and thinks, “She doesn’t really want to be with me” and then feels nervous. What Esteban is experiencing is an example of:
Group of answer choices
facilitative emotions.
accepting responsibility.
emotional labor.
emotional contagion.
cognition towards event causing debilitative emotions.
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Question 21
You have a fight with your brother. Your mother thinks that you’re “just acting like normal siblings.” Your brother thinks you are jealous of him. This is an example of __________ reality.
Group of answer choices
second-order
empathetic
first-order
perceptual
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Question 22
Talking with a friend about whether or not God exists and if there is order in the universe constitutes what type of intimacy?
Group of answer choices
emotional
physical
intellectual
all of the above
shared activities
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Question 23
When one partner says, “I get worried when you haven’t shown me affection in a few days,” it is an example of which of the strategies for maintaining romantic relationships?
Group of answer choices
sharing tasks
social networks
openness
positivity
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Question 24
TRUE / FALSE: Mainstream culture in the United States tends to be more low-context than high-context.
Group of answer choices
False
True
Flag this Question
Question 25
When students in the U.S. are praised for asking their teachers questions while students in the Philippines see questioning their teachers as inappropriate, they are exhibiting values associated with which concept?
Group of answer choices
uncertainty avoidance
power distance
high vs. low context
achievement vs. nurturing
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Question 26
Collectivist cultures, in comparison to individualist cultures, tend to:
Group of answer choices
see the world in terms of either/or dichotomies
define themselves in terms of what they do
define themselves in terms of group membership
respond to conflict aggressively
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Question 27
TRUE / FALSE: The language(s) we speak can shape the way we perceive and understand the world while affecting our behavior.
Group of answer choices
False
True
Flag this Question
Question 28
Although she has a boyfriend, Kim realizes she may be happier if she is single when she transfers away for college because she may meet someone new. Kim is rating her relationship according to her:
Group of answer choices
comparison level of alternatives.
cost level of alternatives.
social level.
reward level.
Flag this Question
Question 29
Which distance is being used when a child sits on your lap?
Group of answer choices
public
personal
social
intimate
Flag this Question
Question 30
Everyday in class Carlos sits in the third seat in the third row. One day Jessie sits in this seat, and Carlos is very angry. What type of nonverbal communication is Carlos displaying?
Group of answer choices
body movement
territoriality
touch
occulesics
Flag this Question
Question 31
The following are all types of friendships EXCEPT:
Group of answer choices
low disclosure vs. high disclosure.
short-term vs. long-term.
low obligation vs. high obligation.
task-oriented vs. maintenance-oriented.
achievement vs. nurturing.
Flag this Question
Question 32
_________ is the degree to which a culture adapts its behaviors in order to reduce ambiguity and risk.
Group of answer choices
Flexibility
Uncertainty avoidance
Adaptability
Certainty accommodation
Flag this Question
Question 33
Which of the following is not a characteristic of identity management?
Group of answer choices
People are equally aware of their identity management behaviors.
We strive to construct multiple identities.
Impression management can be unconscious.
Impression management is collaborative.
Impression management can be deliberate
Flag this Question
Question 34
TRUE / FALSE: The term haptics is used to label the study of space.
Group of answer choices
True
False
Flag this Question
Question 35
Homophobia is an example of __________ based on negative __________ about people who identify as homosexual.
Group of answer choices
stereotypes, interactions
discrimination, schemas
selective perception, stereotypes
prejudice, stereotypes
Flag this Question
Question 36
Joe thinks he is smart compared to everyone else in his math class. This is an example of how ___________ can define our self-concept.
Group of answer choices
identity management
facework
cognitive conservatism
self-monitoring
reference groups
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Question 37
Race is a category originally used to explain differences between people. However, as race has little use in explaining individual differences, scholars now use the term ______________ to refer to the degree to which a person identifies with a particular group.
Group of answer choices
social groups
collectives
ethnicity
racial features
codes
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Question 38
The degree to which families favor an open climate of discussion on a wide array of topics is termed:
Group of answer choices
communication conformity.
communication orientation.
conversation conformity.
none of the above
conversation orientation.
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Question 39
Which statement does not contain powerless language?
Group of answer choices
Call me later, okay?
I guess this assignment is not too difficult.
Excuse me, but I really hope you can understand.
This may not be fair, but I don’t like Charlyce.
Let’s meet for lunch tomorrow.
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Question 40
Language usage that has a high frequency of terms implying superior male traits and inferior female traits or a high frequency of terms implying superior female traits and inferior male traits is known as:
Group of answer choices
androgynous language.
paralanguage.
metacommunication.
sexist language.
Flag this Question
Question 41
Failing to consider other cultural perspectives because of a belief that one’s own culture is appropriate and relevant in all situations and to all people is associated with which term?
Group of answer choices
cultural myopia/ethnocentrism
prejudice
stereotyping
undue influence/discrimination
Flag this Question
Question 42
Which of the following conclusions can be reached from the study showing those who were touched during a request to look after a dog were more likely to agree with the request than those who were not touched?
Group of answer choices
Touching someone lightly is more persuasive than a heavier touch.
Touch increases compliance.
Touch increases understanding.
Touching someone on the arm is the most persuasive location for compliance.
Flag this Question
Question 43
The United States is classified as which of the following?
Group of answer choices
low-context
conforming
high-context
feminist
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Question 44
The theory that holds that we each have a sense of ourselves as a unique individual but also define ourselves based on our membership in groups is called:
Group of answer choices
communication accommodation theory.
uncertainty reduction theory.
social identity theory.
cultural collectivist theory.
Flag this Question
Question 45
In North American culture, categories such as age, ethnicity, race, gender, sexual orientation, physical disabilities and religion are all considered:
Group of answer choices
anticultures
co-cultures
inner groups
focus groups
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Question 46
The Korean language has separate terms for older brother, oldest brother, younger sister, youngest sister, and so on. This is a reflection of:
Group of answer choices
cultural perspective
power distance
individualism vs. collectivism
uncertainty avoidance
Flag this Question
Question 47
What term refers to a form of accommodation in which a communicator changes his or her regular language and slang to fit into a particular group?
Group of answer choices
code switching
qualifying
hedging
political correctness
Flag this Question
Question 48
TRUE / FALSE: The significance we attach to the features of the self is unrelated to the opinions of others.
Group of answer choices
True
False
Flag this Question
Question 49
TRUE / FALSE: “I” language reflects the speaker’s willingness to take responsibility for her or his beliefs and feelings.
Group of answer choices
True
False
Flag this Question
Question 50
TRUE / FALSE: Human beings are born with the capacity to communicate.
Group of answer choices
True
False -
Last Saturday, my grandfather and I spent some time in the modern section of the…
Last Saturday, my grandfather and I spent some time in the modern section of the art museum. Our visit was completely (31) We’d come to see a show of mature photographs and wandered into the wrong room. Instead of leaving, Grandfather just stood there, staring at the paintings. His ideas of worthwhile art is the soft-focus photography on greeting cards, and here was an exhibit of angry paintings by political (32) S. In one painting, an empty plate and a plate piled high with food had been (33) (e)d on a table; the tablecloth that was an American flag. Around this painting was a golden frame that had been (34) (ejd with tiny plastic models of hot dogs, apple pies, and other typical American foods. There was nothing (35) about the message-it was crystal-clear. The artist was saying that some people in this country don’t have enough to eat. After a few moments of stunned silence, my grandfather jolted the sleepy-looking
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Recommendations should be placed at the end of an indirect analytical report. True…
Recommendations should be placed at the end of an indirect analytical report. True False Measurable
results make research seem more credible. True False A complex sentence has one independent and
one dependent clause is long has one dependent and two independent clauses
‘Since I ate dinner” is an example of a dependent clause a simple sentence O an
independent clause O a phrase
The following sentence is most grammatically correct: The premiums must be paid before June and we will review our policies. The premiums must be paid before June, and we will review our policies. Unless the premiums are paid before June. We will have to renew our policies. O The premiums must be paid before June. We will review our policies.
“The work was more difficult than we expected, it took us three extra hours to finish.” This
sentence contains a comma splice misplaced modifier fragment run-on
contain two or more independent clauses joined only by a comma. C Fragments Correct sentences C
Run-on sentences Comma splices
The following sentence uses the passive voice: We can’t disagree with your logic. The employees
are requested to dress appropriately in the summer. ()We request that employees dress appropriately in
the summer. The employees should dress appropriately in the summer.
The following sentence contains a dangling modifier: Reviewing the data, you will see some inconsistencies. Stapled in the corner, you will find the reports in the credenza. Delivered by courier, the report went to the manager. Hired by our manager, the construction team will complete the work by Monday.
Parallelism involves using the same person (), they) throughout using the same grammatical form for
items in a list keeping to active or passive voice writing in the singular person throughout
The following sentence is most grammatically correct: The report was done, Mike left for the day. O By revising his report, Mike was able to remove embarrassing spelling errors. O The reason he couldn’t leave the country is because he doesn’t have a passport. O Having finished his report.
The following sentence contains a comma splice: Your website design, hosting, and management services are a great concern. Please send us information about your website design services, as soon as possible. We would like to inquire about your products, please send us some information. Please send us an invoice so we can pay our bill immediately.
A complex sentence has one independent and one dependent clause O is long has one dependent and
two independent clauses O has two independent clauses joined bycoordinate conjunctions -
Explain the difference between “¿Cómo te llamas?” and “¿Cómo se llama?” Cite 3…
Explain the difference between “¿Cómo te llamas?” and “¿Cómo se llama?” Cite 3 instances with whom you would use each question. Answer in English.
Write 3 different ways that you can ask someone who they are. Answer in Spanish. -
Question 16 (1 point) The following sentence contains correct capitalization: Tim…
Question 16 (1 point) The following sentence contains correct capitalization: Tim Hortons’ famous double-double has helped the chain become the most profitable division of the fast-food giant Wendy’s. Tim hortons’ famous double-double has helped the chain become the most profitable division of the fast-food giant wendy’s. Tim Hortons’ famous Double-Double has helped the chain become the most profitable division of the fast-food giant Wendy’s. Tim Hortons’ famous Double-Double has helped the chain become the most profitable division of the Fast-Food giant Wendy’s. Question 17 (1 point) ~ Saved The following sentence contains correct capitalization: Enterprise Press, based in Winnipeg, plans to launch its first french-language daily newspaper in the competitive montreal market. Winnipeg-based enterprise press plans to launch its first French-language daily newspaper in the competitive Montreal market. The winnipeg-based enterprise press plans to launch its first french- language daily newspaper in the competitive montreal market. Winnipeg-based Enterprise Press plans to launch its first French-language daily newspaper in the competitive Montreal market. Question 18 (1 point) The following sentence contains correct capitalization: Division President Omar Siddiqui’s favourite book is The World is Flat by Thomas L. Friedman. president siddiqui’s favourite book is the world is flat by thomas I. friedman. President siddiqui’s favourite book is the World is Flat by Thomas L. Friedman. The division president’s favourite book is The World is Flat by Thomas L. Friedman. Question 19 (1 point) The following sentence contains correct capitalization: The Director of Public Relations will discuss the reintroduction of the gift- card program when she meets with the President next week. The Director of Public Relations will discuss the reintroduction of the Gift- Card program when she meets with the President next week. The director of public relations will discuss the reintroduction of the Gift- Card program when she meets with the president next week. The director of public relations will discuss the reintroduction of the gift- card program when she meets with the president next week.
Question 12 (1 point) ~ Saved Oral presentations draw on the same organizational strategies as writing a document. True O False Question 13 (1 point)