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Principle 4 in _The Starbucks Experience_ indicates that a person only profits from praise when he values criticism. Discuss ways that a school leader can approach resistance in a way that can strengthen relationships with staff members who are critical of the leader or his practices.
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Principle 4 in _The Starbucks Experience_ indicates that a person only profits from praise when he values criticism. Discuss ways that a school leader can approach resistance in a way that can strengthen relationships with staff members who are critical of the leader or his practices.
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