Education & Empathy
: 5 of 6 (83.3%)
During the patient interview, there are a number of opportunities to provide patient education and empathy. The opportunities listed below are those identified by nursing experts to be of particular importance to this patient. A
Model Statement
is provided as an example of an appropriate response to each opportunity.
Opportunities marked as
Not Encountered
are opportunities that were not elicited in the interview
Opportunities marked as
Not Followed Up
are missed opportunities that were present in the interview, but where no statements were made
Opportunities marked as
Followed Up
were followed up by students, and include the dialogue between student and patient
1 Urinary Pain and UTI Symptoms
Followed Up
Description:
Ms. Henderson reports discomfort with her associated urinary symptoms such as pain, cramping, burning, and feelings of increased urgency to urinate.
What brings you in today?
Question
09:47 PM CDT
I’ve had to pee a lot lately. It burns when I pee, and it looks weird. I thought it would go away on its own, but it hasn’t. So I was like, fine, I need to see someone. [AUDIO COMING SOON]
I’m sorry that you’re experiencing pain and burning during urination. I’ll try to find a medication that will help alleviate these symptoms.
Empathize
09:49 PM CDT
Thanks.
How long have you had these symptoms?
Question
09:50 PM CDT
Three days ago, I started feeling pretty bad. I kept having to pee, and each time I did, it burned. It was gross, too. The pee looked different. [AUDIO COMING SOON]
any other symptoms?
Question
09:51 PM CDT
Other than the pain and burning, I have a little bit of cramping in my lower abdomen. [AUDIO COMING SOON]
where is the pain?
Question
09:52 PM CDT
It hurts the most when I pee, right where it comes out. It’s this burning, stinging feeling.
do the urine have an odor?
Question
09:52 PM CDT
It smells really strong. It’s basically rank. It’s also, like, dark . . . cloudy.
how bad does it hurt (Clarified to: How painful is urinating?)
Question
09:53 PM CDT
It burns every time I pee and I am really not OK with how much pain I’m in. I’d call it a 7 out of 10. (Clarified to: how painful urinating is)
any factors that make it worse? (Clarified to: What aggravates the pain?)
Question
09:54 PM CDT
Well, it burns every time I pee, so peeing makes the pain worse, I guess. (Clarified to: what makes my pain worse)
what do you do to relieve the pain?
Question
09:54 PM CDT
Since it only burns and stings when I pee, I thought maybe it would hurt less if I didn’t pee so much. I tried drinking less water, but I’m not sure how much good it’s doing.
I know that you tried to alleviate your symptoms by not drinking fluids; you should try to stay hydrated by drinking more water and avoiding drinks that irritate the bladder such as soda coffee or alcohol
Educate
09:59 PM CDT
Yeah, OK.
Model Statement:
“I’m sorry that you’re experiencing pain and burning during urination and an increased sense of urgency. I’ll try to find a medication that will help alleviate these symptoms.”
2 Breast Cancer
Followed Up
Description:
Ms. Henderson discloses that her mother is a breast cancer survivor.
any family history of illness
Question
10:20 PM CDT
My dad’s really healthy. My mom’s a breast cancer survivor. She’s fine now, though. Totally cancer free. My Nana — that’s my Mom’s mom — died of it, though.
I’m sorry that your mother had breast cancer. That must have been a difficult thing for your family to go through. I’m glad that she is OK and that you and your sister are are not at risk
Empathize
10:23 PM CDT
OK.
Model Statement:
“I’m sorry that your mother had breast cancer. That must have been a difficult thing for your family to go through. I’m glad that she is OK and that you and your sister are not at risk.”
3 Hydration
Not Followed Up
Description:
Ms. Henderson reports that she avoided drinking fluids in order to alleviate her pain, burning, and increased urinary urgency.
do you drink
Question
10:15 PM CDT
I usually drink one or two nights a week, depending on if there’s good parties or not. But I never have more than a drink or two. Gotta keep my brain right so I can take over the world.
do you practice safe sex
Question
10:16 PM CDT
Model Statement:
“I know that you tried to alleviate your symptoms by not drinking fluids; you should try to stay hydrated by drinking more water and avoiding drinks that irritate the bladder such as soda, coffee, or alcoholic beverages.”
4 Urinating After Intercourse
Followed Up
Description:
Ms. Henderson reports that she does not have any post-intercourse habits, such as urinating after intercourse.
do you urinate after sex?
Question
10:03 PM CDT
Oh . . . I guess I didn’t know you were supposed to.
Urinating after sex helps lower the risk of UTIs by clearing the urinary tract of any bacteria. Making this a regular habit might decrease your chances of getting a UTI again in the future
Educate
10:05 PM CDT
Hm. Alright.
Model Statement:
“Urinating after intercourse helps lower the risk of UTIs by clearing the urinary tract of any bacteria. Making this a regular habit might decrease your chances of getting a UTI again in the future.”
5 Safe Sex
Followed Up
Description:
Ms. Henderson reports that she is sexually active.
do you practice safe sex
Question
10:16 PM CDT
Uh, I always use protection. I take birth control and I use those spermicidal condoms.
good, practice sex safe with partners of all genders in order to minimize the risk of STIs
Educate
10:17 PM CDT
Thanks for the info.
Model Statement:
“Practice safe sex with partners of all genders in order to minimize the risk of STIs.”
6 Cranberry Pills
Followed Up
Description:
Ms. Henderson reports she took cranberry pills to treat her UTI.
do you take any other medications
Question
10:10 PM CDT
I don’t know if it qualifies as medication, but I took some cranberry supplements cause apparently they help with UTIs, which I figured I had when my pee started burning.
do you cranberry pills help (Clarified to: Are the cranberry pills effective?)
Question
10:10 PM CDT
I don’t know . . . I’ve heard you’re supposed to take them for UTIs, but it’s been three days and nothing’s gotten better. And I even took two at a time. I don’t know the dosage, but regardless, you’d think they’d be doing something. (Clarified to: if the cranberry pills are effective)
Cranberry pills aren’t an effective treatment against UTIs. In the future when you notice these symptoms contact a healthcare provider sooner so that you can receive medication that will be more effective treatment
Educate
10:13 PM CDT
Thank you. That makes sense.
Model Statement:
“Cranberry pills aren’t an effective treatment against UTIs. In the future when you notice these symptoms contact a healthcare provider sooner so that you can receive medication that will be more effective treatment.”
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