[Solved] Leadership Communication

Assignment Prompt & Instructions

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A.  Create a document, as the new customer service manager, to help your team understand the four domains of emotional intelligence (self-awareness, self-management, social awareness, and relationship management) by doing the following:

1.  Introduce yourself as the new customer service manager to your team, focusing on **one** of the six company values provided in the scenario.

2.  Discuss how you and your team will use **one** of the following elements of self-awareness in your daily interactions:

•   emotional awareness

•   accurate self-assessment

•   self-confidence

3.  Discuss how you and your team will use **one** of the following elements of self-management in your daily interactions:

•   emotional self-control

•   transparency

•   adaptability

•   achievement

•   initiative

•   optimism

4.  Discuss how you and your team will use social awareness to practice empathy in your daily interactions.

a.  Discuss how unconscious bias may affect ethical decision-making on your team.

b.  Describe **two** types of cognitive bias, including an example of _each_ bias.

5.  Discuss how you and your team will use **one** of the following elements of relationship management in your daily interactions:

•   influence

•   coaching and mentoring

•   conflict management

•   teamwork

•   inspirational leadership

a.  Discuss how you will create a culture of care within your team.

6.  Explain why you and your direct reports will use _at least_ **one** of the four domains of emotional intelligence (self-awareness, self-management, social awareness, and relationship management) to be effective as a team.

B.  Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.

C.  Demonstrate professional communication in the content and presentation of your submission.