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– ## Week2Discussion2TeslaArticle.pdf
**## WeekTwoDiscussion2InstructionsHM.docx**
Week Two Discussion 2
**Article**: Moss, T. (2021, April 21). Tesla Apologizes for Its Handling of China Customer After Outcry.
_The Wall Street Journal_.
[https://www.proquest.com/docview/2515568063/fulltext/60319D4F14E44AC9PQ/1?accountid=25320](https://www.proquest.com/docview/2515568063/fulltext/60319D4F14E44AC9PQ/1?accountid=25320)
**Summary**: Tesla Inc., hit by a widespread outcry over its handling of consumer complaints in China, has issued a public apology and pledged to set up a customer-satisfaction unit as the electric-car maker seeks to overcome its latest stumble in the fast-growing market.
**Questions**:
1. Summarize all of the events that have occurred in China regarding Tesla's customer service.
2. What specific recommendations would you make to Tesla with respect to its customer service strategy in China? Mention at least two.
3. What metrics or measures should Tesla use to gauge its success in achieving high customer satisfaction in China? (min 2-3 paragraphs, APA format)
1. Provide links and references of resources used. Expert sources add credibility to your statements and provide new views on the subject.
2. This is a business course. Use professional business language. Provide facts and quantitative information such as figures (numbers), statistics, charts, graphs, to justify your arguments.
**## Week2Discussion2TeslaArticle.pdf**
Tesla Apologizes for Its Handling of China Customer
After Outcry; Car maker's public apology follows
criticism from Communist Party body that the company
is arrogant and sells defective products
Moss, Trefor . Moss, Trefor.
ProQuest document link
FULL TEXT
SHANGHAI—Tesla Inc., hit by a widespread outcry over its handling of consumer complaints in China, has issued a public
apology and pledged to set up a customer-satisfaction unit as the electric-car maker seeks to overcome its latest stumble in
the fast-growing market.
A protest by an aggrieved Tesla customer at the Auto Shanghai expo on Monday sparked an online backlash against the U.S.
car maker. The protester alleged that faulty brakes on her family's Model 3 sedan had caused a crash that left her parents
needing hospital treatment earlier this year. Last month, in response to earlier protests by the same person, Tesla issued a
statement saying that the woman's father had been speeding at the time of the crash, citing a police report.
"We apologize for failing to resolve the problem of the car owner in time," Tesla said late Tuesday local time on its official
account on China's Twitter-like Weibo platform. "We will try our best to learn the lessons of this experience."
Hours earlier, the Central Political and Legal Affairs Commission, a high-level Communist Party body that oversees the
country's legal apparatus, accused Tesla of arrogance and of endangering Chinese consumers by selling defective products.
"Tesla has to face up to the torment of its Chinese customers" and stop "pretending to be oblivious to hidden dangers of
which it's well aware," the commission said in a post on social-media platform WeChat.
In its apology, Tesla pledged to establish a unit that would focus on delivering customer satisfaction. Tesla said it obeys
decisions of government departments, respects consumers, and actively cooperates with all investigations.
Its statement didn't directly address the allegations of faulty brakes or other quality shortcomings.
Tesla has faced mounting customer complaints in China over quality issues in recent months. Regulators in Beijing
summoned Tesla for a rare public rebuke over its quality record in February, prompting the company to promise to make
improvements. Last month, Chief Executive Elon Musk was forced to reassure Chinese officials and consumers that Tesla
cars couldn't be used to spy on China , following a government move to ban military personnel and staff from key state-
owned companies from driving its cars in case the vehicles posed a security risk.
China is a fast-growing market that Mr. Musk has said will become the company's largest. China hosts Tesla's only
operational plant outside the U.S.
Though the auto-show protester, a Ms. Zhang, from China's central Henan province, was bundled away by security guards
and later detained by the police, videos of her standing atop a Model 3 sedan and railing against the company went viral on
the Chinese internet. The images amassed more than 150 million views within a few hours and fueled a passionate online
debate about Tesla's treatment of local consumers and about the quality of its cars.
Ms. Zhang has demanded a full refund, according to Tesla.
Grace Tao, a company vice president who is one of Tesla's top executives in China, told local media at the show Monday
that the company had previously tried to resolve its dispute with Ms. Zhang, but that the company "cannot meet
unreasonable demands." Ms. Zhang, she said, was a "professional" protester who may have been acting on behalf of
individuals who wanted to cause trouble for Tesla.
That stance prompted Xinhua, a state-run news agency, to publish a commentary on Tuesday that questioned whether
[https://go.openathens.net/redirector/nu.edu?url=https://www.proquest.com/blogs-podcasts-websites/tesla-apologizes-handling-china-customer-after/docview/2515568063/se-2?accountid=25320](https://go.openathens.net/redirector/nu.edu?url=https://www.proquest.com/blogs-podcasts-websites/tesla-apologizes-handling-china-customer-after/docview/2515568063/se-2?accountid=25320)
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Tesla had handled the complaint with decency. "As a star brand in the auto industry, Tesla's own standards for quality and
its commitment to users ought to live up to the market's expectations," it said.
Ms. Zhang couldn't be contacted for comment.
More Tesla News
In its apology Tuesday, Tesla thanked customers for their tolerance.
"We will keep listening to customer feedback, keep optimizing the customer experience, and keep serving every customer
well," it said.
Tesla sold 35,478 locally built Model 3 and Model Y cars in China last month, according to the China Passenger Car
Association—by far its best monthly performance in the country as it ramps up output from its Shanghai plant.
Write to Trefor Moss at Trefor.Moss@wsj.com
Tesla Apologizes for Its Handling of China Customer After Outcry
Credit: By Trefor Moss
DETAILS
Business indexing term: Subject: Consumers Customer feedback; Corporation: Tesla Inc; Industry: 81394 : Political
Organizations
Subject: Consumers; Customer feedback; Apologies; Political parties; Defective products
Location: China; United States–US
Publication title: Wall Street Journal (Online); New York, N.Y.
Publication year: 2021
Publication date: Apr 21, 2021
column: Technology
Section: Tech
Publisher: Dow Jones & Company Inc.
Place of publication: New York, N.Y.
Country of publication: United States
Publication subject: Business And Economics
e-ISSN: 25749579
Source type: Blog, Podcast, or Website
Language of publication: English
Document type: New s
ProQuest document ID: 2515568063
LINKS
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Database copyright 2026 ProQuest LLC. All rights reserved.
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Document URL: https://go.openathens.net/redirector/nu.edu?url=https://www.proquest.com/blogs-
podcasts-websites/tesla-apologizes-handling-china-customer-
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Copyright: Copyright 2021 Dow Jones & Company, Inc. All Rights Reserved.
Full text availability: This publication may be subject to restrictions within certain markets, including
corporations, non-profits, government institutions, and public libraries. In those cases
records will be visible to users, but not full text.
Last updated: 2025-02-07
Database: ProQuest One Academic
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– Tesla Apologizes for Its Handling of China Customer After Outcry; Car maker's public apology follows criticism from Communist Party body that the company is arrogant and sells defective products
**## Week2Discussion2TeslaArticle.pdf**
Tesla Apologizes for Its Handling of China Customer
After Outcry; Car maker's public apology follows
criticism from Communist Party body that the company
is arrogant and sells defective products
Moss, Trefor . Moss, Trefor.
ProQuest document link
FULL TEXT
SHANGHAI—Tesla Inc., hit by a widespread outcry over its handling of consumer complaints in China, has issued a public
apology and pledged to set up a customer-satisfaction unit as the electric-car maker seeks to overcome its latest stumble in
the fast-growing market.
A protest by an aggrieved Tesla customer at the Auto Shanghai expo on Monday sparked an online backlash against the U.S.
car maker. The protester alleged that faulty brakes on her family's Model 3 sedan had caused a crash that left her parents
needing hospital treatment earlier this year. Last month, in response to earlier protests by the same person, Tesla issued a
statement saying that the woman's father had been speeding at the time of the crash, citing a police report.
"We apologize for failing to resolve the problem of the car owner in time," Tesla said late Tuesday local time on its official
account on China's Twitter-like Weibo platform. "We will try our best to learn the lessons of this experience."
Hours earlier, the Central Political and Legal Affairs Commission, a high-level Communist Party body that oversees the
country's legal apparatus, accused Tesla of arrogance and of endangering Chinese consumers by selling defective products.
"Tesla has to face up to the torment of its Chinese customers" and stop "pretending to be oblivious to hidden dangers of
which it's well aware," the commission said in a post on social-media platform WeChat.
In its apology, Tesla pledged to establish a unit that would focus on delivering customer satisfaction. Tesla said it obeys
decisions of government departments, respects consumers, and actively cooperates with all investigations.
Its statement didn't directly address the allegations of faulty brakes or other quality shortcomings.
Tesla has faced mounting customer complaints in China over quality issues in recent months. Regulators in Beijing
summoned Tesla for a rare public rebuke over its quality record in February, prompting the company to promise to make
improvements. Last month, Chief Executive Elon Musk was forced to reassure Chinese officials and consumers that Tesla
cars couldn't be used to spy on China , following a government move to ban military personnel and staff from key state-
owned companies from driving its cars in case the vehicles posed a security risk.
China is a fast-growing market that Mr. Musk has said will become the company's largest. China hosts Tesla's only
operational plant outside the U.S.
Though the auto-show protester, a Ms. Zhang, from China's central Henan province, was bundled away by security guards
and later detained by the police, videos of her standing atop a Model 3 sedan and railing against the company went viral on
the Chinese internet. The images amassed more than 150 million views within a few hours and fueled a passionate online
debate about Tesla's treatment of local consumers and about the quality of its cars.
Ms. Zhang has demanded a full refund, according to Tesla.
Grace Tao, a company vice president who is one of Tesla's top executives in China, told local media at the show Monday
that the company had previously tried to resolve its dispute with Ms. Zhang, but that the company "cannot meet
unreasonable demands." Ms. Zhang, she said, was a "professional" protester who may have been acting on behalf of
individuals who wanted to cause trouble for Tesla.
That stance prompted Xinhua, a state-run news agency, to publish a commentary on Tuesday that questioned whether
[https://go.openathens.net/redirector/nu.edu?url=https://www.proquest.com/blogs-podcasts-websites/tesla-apologizes-handling-china-customer-after/docview/2515568063/se-2?accountid=25320](https://go.openathens.net/redirector/nu.edu?url=https://www.proquest.com/blogs-podcasts-websites/tesla-apologizes-handling-china-customer-after/docview/2515568063/se-2?accountid=25320)
[https://go.openathens.net/redirector/nu.edu?url=https://www.proquest.com/blogs-podcasts-websites/tesla-apologizes-handling-china-customer-after/docview/2515568063/se-2?accountid=25320](https://go.openathens.net/redirector/nu.edu?url=https://www.proquest.com/blogs-podcasts-websites/tesla-apologizes-handling-china-customer-after/docview/2515568063/se-2?accountid=25320)
Tesla had handled the complaint with decency. "As a star brand in the auto industry, Tesla's own standards for quality and
its commitment to users ought to live up to the market's expectations," it said.
Ms. Zhang couldn't be contacted for comment.
More Tesla News
In its apology Tuesday, Tesla thanked customers for their tolerance.
"We will keep listening to customer feedback, keep optimizing the customer experience, and keep serving every customer
well," it said.
Tesla sold 35,478 locally built Model 3 and Model Y cars in China last month, according to the China Passenger Car
Association—by far its best monthly performance in the country as it ramps up output from its Shanghai plant.
Write to Trefor Moss at Trefor.Moss@wsj.com
Tesla Apologizes for Its Handling of China Customer After Outcry
Credit: By Trefor Moss
DETAILS
Business indexing term: Subject: Consumers Customer feedback; Corporation: Tesla Inc; Industry: 81394 : Political
Organizations
Subject: Consumers; Customer feedback; Apologies; Political parties; Defective products
Location: China; United States–US
Publication title: Wall Street Journal (Online); New York, N.Y.
Publication year: 2021
Publication date: Apr 21, 2021
column: Technology
Section: Tech
Publisher: Dow Jones & Company Inc.
Place of publication: New York, N.Y.
Country of publication: United States
Publication subject: Business And Economics
e-ISSN: 25749579
Source type: Blog, Podcast, or Website
Language of publication: English
Document type: New s
ProQuest document ID: 2515568063
LINKS
Linking Service
Database copyright 2026 ProQuest LLC. All rights reserved.
Terms and Conditions Contact ProQuest
Document URL: https://go.openathens.net/redirector/nu.edu?url=https://www.proquest.com/blogs-
podcasts-websites/tesla-apologizes-handling-china-customer-
after/docview/2515568063/se-2?accountid=25320
Copyright: Copyright 2021 Dow Jones & Company, Inc. All Rights Reserved.
Full text availability: This publication may be subject to restrictions within certain markets, including
corporations, non-profits, government institutions, and public libraries. In those cases
records will be visible to users, but not full text.
Last updated: 2025-02-07
Database: ProQuest One Academic
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– Tesla Apologizes for Its Handling of China Customer After Outcry; Car maker's public apology follows criticism from Communist Party body that the company is arrogant and sells defective products
**## WeekTwoDiscussion2InstructionsHM.docx**
Week Two Discussion 2
**Article**: Moss, T. (2021, April 21). Tesla Apologizes for Its Handling of China Customer After Outcry.
_The Wall Street Journal_.
[https://www.proquest.com/docview/2515568063/fulltext/60319D4F14E44AC9PQ/1?accountid=25320](https://www.proquest.com/docview/2515568063/fulltext/60319D4F14E44AC9PQ/1?accountid=25320)
**Summary**: Tesla Inc., hit by a widespread outcry over its handling of consumer complaints in China, has issued a public apology and pledged to set up a customer-satisfaction unit as the electric-car maker seeks to overcome its latest stumble in the fast-growing market.
**Questions**:
1. Summarize all of the events that have occurred in China regarding Tesla's customer service.
2. What specific recommendations would you make to Tesla with respect to its customer service strategy in China? Mention at least two.
3. What metrics or measures should Tesla use to gauge its success in achieving high customer satisfaction in China? (min 2-3 paragraphs, APA format)
1. Provide links and references of resources used. Expert sources add credibility to your statements and provide new views on the subject.
2. This is a business course. Use professional business language. Provide facts and quantitative information such as figures (numbers), statistics, charts, graphs, to justify your arguments.
**## Week2Discussion2TeslaArticle.pdf**
Tesla Apologizes for Its Handling of China Customer
After Outcry; Car maker's public apology follows
criticism from Communist Party body that the company
is arrogant and sells defective products
Moss, Trefor . Moss, Trefor.
ProQuest document link
FULL TEXT
SHANGHAI—Tesla Inc., hit by a widespread outcry over its handling of consumer complaints in China, has issued a public
apology and pledged to set up a customer-satisfaction unit as the electric-car maker seeks to overcome its latest stumble in
the fast-growing market.
A protest by an aggrieved Tesla customer at the Auto Shanghai expo on Monday sparked an online backlash against the U.S.
car maker. The protester alleged that faulty brakes on her family's Model 3 sedan had caused a crash that left her parents
needing hospital treatment earlier this year. Last month, in response to earlier protests by the same person, Tesla issued a
statement saying that the woman's father had been speeding at the time of the crash, citing a police report.
"We apologize for failing to resolve the problem of the car owner in time," Tesla said late Tuesday local time on its official
account on China's Twitter-like Weibo platform. "We will try our best to learn the lessons of this experience."
Hours earlier, the Central Political and Legal Affairs Commission, a high-level Communist Party body that oversees the
country's legal apparatus, accused Tesla of arrogance and of endangering Chinese consumers by selling defective products.
"Tesla has to face up to the torment of its Chinese customers" and stop "pretending to be oblivious to hidden dangers of
which it's well aware," the commission said in a post on social-media platform WeChat.
In its apology, Tesla pledged to establish a unit that would focus on delivering customer satisfaction. Tesla said it obeys
decisions of government departments, respects consumers, and actively cooperates with all investigations.
Its statement didn't directly address the allegations of faulty brakes or other quality shortcomings.
Tesla has faced mounting customer complaints in China over quality issues in recent months. Regulators in Beijing
summoned Tesla for a rare public rebuke over its quality record in February, prompting the company to promise to make
improvements. Last month, Chief Executive Elon Musk was forced to reassure Chinese officials and consumers that Tesla
cars couldn't be used to spy on China , following a government move to ban military personnel and staff from key state-
owned companies from driving its cars in case the vehicles posed a security risk.
China is a fast-growing market that Mr. Musk has said will become the company's largest. China hosts Tesla's only
operational plant outside the U.S.
Though the auto-show protester, a Ms. Zhang, from China's central Henan province, was bundled away by security guards
and later detained by the police, videos of her standing atop a Model 3 sedan and railing against the company went viral on
the Chinese internet. The images amassed more than 150 million views within a few hours and fueled a passionate online
debate about Tesla's treatment of local consumers and about the quality of its cars.
Ms. Zhang has demanded a full refund, according to Tesla.
Grace Tao, a company vice president who is one of Tesla's top executives in China, told local media at the show Monday
that the company had previously tried to resolve its dispute with Ms. Zhang, but that the company "cannot meet
unreasonable demands." Ms. Zhang, she said, was a "professional" protester who may have been acting on behalf of
individuals who wanted to cause trouble for Tesla.
That stance prompted Xinhua, a state-run news agency, to publish a commentary on Tuesday that questioned whether
[https://go.openathens.net/redirector/nu.edu?url=https://www.proquest.com/blogs-podcasts-websites/tesla-apologizes-handling-china-customer-after/docview/2515568063/se-2?accountid=25320](https://go.openathens.net/redirector/nu.edu?url=https://www.proquest.com/blogs-podcasts-websites/tesla-apologizes-handling-china-customer-after/docview/2515568063/se-2?accountid=25320)
[https://go.openathens.net/redirector/nu.edu?url=https://www.proquest.com/blogs-podcasts-websites/tesla-apologizes-handling-china-customer-after/docview/2515568063/se-2?accountid=25320](https://go.openathens.net/redirector/nu.edu?url=https://www.proquest.com/blogs-podcasts-websites/tesla-apologizes-handling-china-customer-after/docview/2515568063/se-2?accountid=25320)
Tesla had handled the complaint with decency. "As a star brand in the auto industry, Tesla's own standards for quality and
its commitment to users ought to live up to the market's expectations," it said.
Ms. Zhang couldn't be contacted for comment.
More Tesla News
In its apology Tuesday, Tesla thanked customers for their tolerance.
"We will keep listening to customer feedback, keep optimizing the customer experience, and keep serving every customer
well," it said.
Tesla sold 35,478 locally built Model 3 and Model Y cars in China last month, according to the China Passenger Car
Association—by far its best monthly performance in the country as it ramps up output from its Shanghai plant.
Write to Trefor Moss at Trefor.Moss@wsj.com
Tesla Apologizes for Its Handling of China Customer After Outcry
Credit: By Trefor Moss
DETAILS
Business indexing term: Subject: Consumers Customer feedback; Corporation: Tesla Inc; Industry: 81394 : Political
Organizations
Subject: Consumers; Customer feedback; Apologies; Political parties; Defective products
Location: China; United States–US
Publication title: Wall Street Journal (Online); New York, N.Y.
Publication year: 2021
Publication date: Apr 21, 2021
column: Technology
Section: Tech
Publisher: Dow Jones & Company Inc.
Place of publication: New York, N.Y.
Country of publication: United States
Publication subject: Business And Economics
e-ISSN: 25749579
Source type: Blog, Podcast, or Website
Language of publication: English
Document type: New s
ProQuest document ID: 2515568063
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– Tesla Apologizes for Its Handling of China Customer After Outcry; Car maker's public apology follows criticism from Communist Party body that the company is arrogant and sells defective products
**## WeekTwoDiscussion2InstructionsHM.docx**
Week Two Discussion 2
**Article**: Moss, T. (2021, April 21). Tesla Apologizes for Its Handling of China Customer After Outcry.
_The Wall Street Journal_.
[https://www.proquest.com/docview/2515568063/fulltext/60319D4F14E44AC9PQ/1?accountid=25320](https://www.proquest.com/docview/2515568063/fulltext/60319D4F14E44AC9PQ/1?accountid=25320)
**Summary**: Tesla Inc., hit by a widespread outcry over its handling of consumer complaints in China, has issued a public apology and pledged to set up a customer-satisfaction unit as the electric-car maker seeks to overcome its latest stumble in the fast-growing market.
**Questions**:
1. Summarize all of the events that have occurred in China regarding Tesla's customer service.
2. What specific recommendations would you make to Tesla with respect to its customer service strategy in China? Mention at least two.
3. What metrics or measures should Tesla use to gauge its success in achieving high customer satisfaction in China? (min 2-3 paragraphs, APA format)
1. Provide links and references of resources used. Expert sources add credibility to your statements and provide new views on the subject.
2. This is a business course. Use professional business language. Provide facts and quantitative information such as figures (numbers), statistics, charts, graphs, to justify your arguments.
**## Week2Discussion2TeslaArticle.pdf**
Tesla Apologizes for Its Handling of China Customer
After Outcry; Car maker's public apology follows
criticism from Communist Party body that the company
is arrogant and sells defective products
Moss, Trefor . Moss, Trefor.
ProQuest document link
FULL TEXT
SHANGHAI—Tesla Inc., hit by a widespread outcry over its handling of consumer complaints in China, has issued a public
apology and pledged to set up a customer-satisfaction unit as the electric-car maker seeks to overcome its latest stumble in
the fast-growing market.
A protest by an aggrieved Tesla customer at the Auto Shanghai expo on Monday sparked an online backlash against the U.S.
car maker. The protester alleged that faulty brakes on her family's Model 3 sedan had caused a crash that left her parents
needing hospital treatment earlier this year. Last month, in response to earlier protests by the same person, Tesla issued a
statement saying that the woman's father had been speeding at the time of the crash, citing a police report.
"We apologize for failing to resolve the problem of the car owner in time," Tesla said late Tuesday local time on its official
account on China's Twitter-like Weibo platform. "We will try our best to learn the lessons of this experience."
Hours earlier, the Central Political and Legal Affairs Commission, a high-level Communist Party body that oversees the
country's legal apparatus, accused Tesla of arrogance and of endangering Chinese consumers by selling defective products.
"Tesla has to face up to the torment of its Chinese customers" and stop "pretending to be oblivious to hidden dangers of
which it's well aware," the commission said in a post on social-media platform WeChat.
In its apology, Tesla pledged to establish a unit that would focus on delivering customer satisfaction. Tesla said it obeys
decisions of government departments, respects consumers, and actively cooperates with all investigations.
Its statement didn't directly address the allegations of faulty brakes or other quality shortcomings.
Tesla has faced mounting customer complaints in China over quality issues in recent months. Regulators in Beijing
summoned Tesla for a rare public rebuke over its quality record in February, prompting the company to promise to make
improvements. Last month, Chief Executive Elon Musk was forced to reassure Chinese officials and consumers that Tesla
cars couldn't be used to spy on China , following a government move to ban military personnel and staff from key state-
owned companies from driving its cars in case the vehicles posed a security risk.
China is a fast-growing market that Mr. Musk has said will become the company's largest. China hosts Tesla's only
operational plant outside the U.S.
Though the auto-show protester, a Ms. Zhang, from China's central Henan province, was bundled away by security guards
and later detained by the police, videos of her standing atop a Model 3 sedan and railing against the company went viral on
the Chinese internet. The images amassed more than 150 million views within a few hours and fueled a passionate online
debate about Tesla's treatment of local consumers and about the quality of its cars.
Ms. Zhang has demanded a full refund, according to Tesla.
Grace Tao, a company vice president who is one of Tesla's top executives in China, told local media at the show Monday
that the company had previously tried to resolve its dispute with Ms. Zhang, but that the company "cannot meet
unreasonable demands." Ms. Zhang, she said, was a "professional" protester who may have been acting on behalf of
individuals who wanted to cause trouble for Tesla.
That stance prompted Xinhua, a state-run news agency, to publish a commentary on Tuesday that questioned whether
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Tesla had handled the complaint with decency. "As a star brand in the auto industry, Tesla's own standards for quality and
its commitment to users ought to live up to the market's expectations," it said.
Ms. Zhang couldn't be contacted for comment.
More Tesla News
In its apology Tuesday, Tesla thanked customers for their tolerance.
"We will keep listening to customer feedback, keep optimizing the customer experience, and keep serving every customer
well," it said.
Tesla sold 35,478 locally built Model 3 and Model Y cars in China last month, according to the China Passenger Car
Association—by far its best monthly performance in the country as it ramps up output from its Shanghai plant.
Write to Trefor Moss at Trefor.Moss@wsj.com
Tesla Apologizes for Its Handling of China Customer After Outcry
Credit: By Trefor Moss
DETAILS
Business indexing term: Subject: Consumers Customer feedback; Corporation: Tesla Inc; Industry: 81394 : Political
Organizations
Subject: Consumers; Customer feedback; Apologies; Political parties; Defective products
Location: China; United States–US
Publication title: Wall Street Journal (Online); New York, N.Y.
Publication year: 2021
Publication date: Apr 21, 2021
column: Technology
Section: Tech
Publisher: Dow Jones & Company Inc.
Place of publication: New York, N.Y.
Country of publication: United States
Publication subject: Business And Economics
e-ISSN: 25749579
Source type: Blog, Podcast, or Website
Language of publication: English
Document type: New s
ProQuest document ID: 2515568063
LINKS
Linking Service
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Document URL: https://go.openathens.net/redirector/nu.edu?url=https://www.proquest.com/blogs-
podcasts-websites/tesla-apologizes-handling-china-customer-
after/docview/2515568063/se-2?accountid=25320
Copyright: Copyright 2021 Dow Jones & Company, Inc. All Rights Reserved.
Full text availability: This publication may be subject to restrictions within certain markets, including
corporations, non-profits, government institutions, and public libraries. In those cases
records will be visible to users, but not full text.
Last updated: 2025-02-07
Database: ProQuest One Academic
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– Tesla Apologizes for Its Handling of China Customer After Outcry; Car maker's public apology follows criticism from Communist Party body that the company is arrogant and sells defective products
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