COM 2206 Assignment 3 Conflict Management – interpersonal communication
Assignment 3 | Conflict Management
Instructions
Assignment 3: Conflict Management
Chapters 12 & 13 Video and written submission
This assignment involves two parts: a written analysis of how an interpersonal conflict was handled, how it could have been managed more effectively, and a video submission presenting an apology This must be a 1-3 minute video submission as well as the 1.5-3 page written portion detailed in section one. Please complete the entire written portion and analyze the conflict management before you record the apology. Submissions that do not include a video will not be accepted. Videos may not exceed four minutes.
Think of this assignment as your final exam, you are answering an essay question and submitting a demonstration. You will use ideas and skills you have learned in all 13 chapters this semester.
Part One: Written submission
First, think about an interpersonal conflict that you have been involved in or witnessed that did not go well; it resulted in relational dissatisfaction. Remember that the conflict you select must meet all parts of the definition of interpersonal conflict. If you cannot think of a situation in your own life, consider using a situation from a movie.
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Examples work best if both parties, you and the other person, or both of the people in the conflict you witnessed, could have managed the conflict better. Choose a situation where no one used collaboration to begin with, and a situation where collaboration would be possible. For example, a break up is not going to work for this example, as the parties are no longer interdependent and collaboration is not possible. However, an argument about the caterer for a wedding is a good choice. Many times, this paper is infinitely easier or more difficult based on the choice of the example.
In the written submission:
Identify and explain how the scenario meets the features of the definition of interpersonal conflict (see Section 12.1) and identify the incompatible goals and scarce resources between the two parties in the conflict.
Identify and explain the conflict management style (see section 12.2) used by each person in the situation.
Identify and explain which defensive climate behaviors (see section 13.3) you see demonstrated by each person in situation. Identify at least two.
COM 2206 Assignment 3 Conflict Management – interpersonal communication
Then, analyze the following and discuss how the conflict could have been managed better:
Show the use of collaboration (see section 12.1), and identify in your analysis how each party could demonstrate collaboration. Make sure to define collaboration as part of your analysis.
Demonstrate the first three steps of the seven step, win-win problem solving method (see section 12.4). In the analysis, explain how you could define your needs and what you might say to explain your needs to the other person. Explain how you will more effectively listen to their needs. Make sure to explain what each step is and how you are using it.
Show the use of the opposite, supportive behaviors (see section 13.3) than the ones demonstrated in the initial situation. For example, if you saw the use of evaluation, explain how description could be used. Identify the supportive behaviors each party could have used and what they could say or do to demonstrate that supportive behavior. Make sure to define the supportive behaviors as part of your analysis.
Also analyze and explain how the two of you could transform the conflict management to maintain a healthy, supportive relationship in the future. This allows you to demonstrate your understanding of Chapters 12 and 13. You may also reference ideas from the perception, listening, verbal communication, nonverbal communication, emotions, culture, or other chapters this semester. Remember to use in-text citation when you refer to ideas you read about in the textbook.
This submission should be 1.5-3 pages, double spaced. This is not a formal essay, it does not need an introduction or a conclusion. However, your ideas should be organized as complete sentences in complete paragraphs, following traditional English writing conventions. In-text citation of the textbook (external sources are not accepted, use the definitions and concepts in your textbook) and a Works Cited entry are required, and may be APA or MLA in format.
Part Two: Accompanying video submission
Next, create your own 1-3 minute video where you apologize to the other person for handling the conflict poorly. If you are not using a personal example, adopt the point of view of one of the people in the conflict.
This should be a sincere apology (as described in Chapter 10), delivered as if you were sending the video to that person, and you should use appropriate nonverbal communication in the video. Consider empathy, how would you feel if you were them? How would you want someone to apologize to you? Show that you understand empathy and that you can practice it in communication in your video. Remember that an apology should include:
an acknowledgement of responsibility, using I language
an offer or repair, explaining how you will manage the conflict more effectively
an expression of regret that is sincere and demonstrates empathy
In the video, show:
Show that you understand nonverbal delivery and that you can use various nonverbal channels appropriately. (See Chapter 7)
Show that you understand how empathy influences communication behavior, and that you can understand how the other person’s point of view is different from yours. (See Chapters 3 and 4)
We recommend using the video submission tool in eLearn to make your video. Instructions for video submission are below. We also recommend using Zoom to record your video if you prefer to keep the video in the cloud. We do not recommend the use of a camera to record a video, and you may use your smartphone if you can convert the file to an .mp4 format.
Submit the completed video to the eLearn assignment along with your written submission.
To post a video:
You may upload your video file or record a video directly into this Assignment tool.
Choose Upload if you have recorded your video outside of eLearn. Navigate to the folder containing your MP4 file.
Choose the “Record” button and select the “Video” option to record your video within the Assignment tool.
This assignment is worth
200 points
and will be graded according to the attached rubric.
COM 2206 Assignment 3 Conflict Management – interpersonal communication
Due on Aug 2, 2025 5:00 PM
Available until Aug 2, 2025 5:05 PM.
Submission restricted after availability ends.
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Rubric Name: Assignment 3: Conflict Management
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Criteria
Level 1
Level 2
Level 3
Level 4
Level 5
Criterion Score
Definition of Conflict
0.00 points
The submission does not address the definition of conflict.
0.01–13.33 points
The definition of conflict is not explained, only listed.
13.34–14.67 points
The definition of conflict is identified and explained.
14.68–17.33 points
Each feature of the definition of conflict is identified and explained AND are correctly applied to the example. The student provides some evidence to support the analysis.
17.34–20.00 points
Each feature of the definition of conflict is identified and explained AND correctly applied to the example. The student provides excellent evidence and analysis to support the evaluation.
Score of Definition of Conflict,
/ 20
Conflict Management Strategy and Collaboration
0.0 points
The paper does not address the conflict management strategies.
0.1–19.5 points
The conflict management strategy used initially is not explained, only listed. Collaboration is present but not addressed.
19.6–22.5 points
The conflict management strategies initially used are identified and explained. Collaboration is correctly applied and explained.
22.6–25.5 points
The conflict management strategies initially employed are identified, explained AND correctly applied to the example. Collaboration is correctly applied, defined, and some analysis is present.
25.6–30.0 points
The conflict management strategies used initially are identified, explained AND correctly applied to the example. Collaboration is applied clearly and competently, is defined, and excellent analysis is provided.
Score of Conflict Management Strategy and Collaboration,
/ 30
Win-Win Problem Solving
0.00 points
The student does not address win-win problem solving.
0.01–13.33 points
Win-win problem solving is demonstrated in some way.
13.34–14.67 points
Some part of the first three steps in the Win-Win Problem solving method are demonstrated adequately and addressed in the analysis.
14.68–17.33 points
The first three steps of Win-Win Problem solving are demonstrated and addressed in the analysis, with evidence.
17.34–20.00 points
The first three steps of Win-Win Problem solving are competently demonstrated and addressed in the analysis, with excellent evidence.
Score of Win-Win Problem Solving,
/ 20
Supportive Climate Behaviors
0.0 points
The student does not identify any alternative supportive or defensive behaviors.
COM 2206 Assignment 3 Conflict Management – interpersonal communication
0.1–19.5 points
The student identifies the initial defensive behavior and an alternative supportive behavior but does not define or explain the behavior and/or does not evaluate the behaviors.
19.6–22.5 points
The student identifies the initial defensive behavior and an alternative supportive behavior and includes an explanation of the behaviors BUT does not evaluate the behavior and provide evidence to support his or her reasons for selecting the defensive and supportive behaviors.
22.6–25.5 points
The student identifies the initial defensive behavior and the corresponding alternative supportive behavior and includes a clear definition of each behavior. The student provides evidence to support his or her reasons for selecting each behavior and addresses why the supportive behavior is likely to reduce defensiveness.
25.6–30.0 points
The student identifies the initial defensive behavior and the corresponding alternative supportive behavior and includes a clear definition of each behavior. The student provides excellent evidence and compelling analysis to support his or her reasons for selecting the defensive and supportive behavior and clearly and completely explains why the supportive behavior is likely to reduce defensiveness.
Score of Supportive Climate Behaviors,
/ 30
Video Apology
0.00 points
No apology is included.
0.01–13.33 points
An apology is included. It does not demonstrate appropriate nonverbal communication and/or empathy.
13.34–14.67 points
An apology is included. Adequate nonverbal communication is used and some empathy is expressed.
14.68–17.33 points
A sincere apology is included; nonverbal communication and empathy are correctly applied.
17.34–20.00 points
A sincere and compelling apology is presented. Nonverbal communication is appropriate and empathy is clearly expressed.
Score of Video Apology,
/ 20
Diverse Opinions and Conflict Management
0 points
The submission to demonstrate any diverse opinions and/or language consistent with demonstrating an understanding of diverse opinions.
1–13 points
Demonstrates difficulty with recognizing and/or respecting diverse opinions.
14–15 points
Recognizes diverse opinions and uses language and tone to demonstrate respect and/or understanding of multiple viewpoints but may lack sufficient evidence.
16–17 points
Recognizes diverse opinions and uses language and tone to demonstrate respect and understanding of conflicting opinions and multiple viewpoints with some supporting evidence.
18–20 points
Recognizes diverse opinions and uses language and tone to consistently demonstrate respect for, and facilitate understanding of, conflicting opinions and multiple viewpoints with excellent supporting evidence.
Score of Diverse Opinions and Conflict Management,
/ 20
Message Composition
0 points
The submission is either not complete or lacks clarity and logical sequence.
1–13 points
Composition of the message (theme, logic, and a sequence of points with transitions) is unclear, not included in their entirety or is only intermittently observable.
14–15 points
Composition of the message (central theme, main ideas, and a logical sequence of points with transitions) is observable throughout.
16–17 points
Composition of the message (clear central theme, clearly identifiable main ideas, and a logical sequence of points with smooth transitions) is adequate and consistently observable throughout.
18–20 points
Composition of the message (clear central theme, clearly identifiable main ideas, and a logical sequence of points with smooth transitions) is superior and observable throughout.
Score of Message Composition,
/ 20
Message Delivery
0 points
The submission does not meet the minimum standards of effectively communicating the central message or was not completed.
1–13 points
The message delivery incorporates grammatically incorrect, inarticulate language that ineffectively communicates the central message.
14–15 points
The message delivery incorporates minimal errors in grammar and includes language that is understandable and is able to communicate the central message.
16–17 points
The message delivery incorporates grammatically correct and consistently thoughtful language that is understandable and effectively communicates the central message.
18–20 points
The message delivery incorporates grammatically correct, articulate, imaginative language that is easily understandable and effectively communicates the central message in a compelling manner.
Score of Message Delivery,
/ 20
Citation
0 points
The submission includes no citation of any sort.
1–13 points
There is some attempt at citation, BUT: a significant number of concepts are not cited; OR there is no in-text/oral citation; OR paraphrases are not cited.
14–15 points
Some attempt at citation is included for most concepts used in the submission that are originally explained in a printed source AND most of these ideas are cited, whether they are paraphrased or directly quoted AND in-text/oral citation is used but it is not in a recognizable style and/or a Works Cited may not be included.
16–17 points
In-text citation is included for most concepts used in the submission that are originally explained in a printed source AND these ideas are cited, whether they are paraphrased or directly quoted, AND the citation uses the style correctly, though there are some format errors AND a Works Cited is included, though there are some format errors.
18–20 points
In-text citation is included for all concepts used in the submission that are originally explained in a printed source AND all of these ideas are cited using correct citation, whether they are paraphrased or directly quoted AND the citation is in correctly formatted style AND a correctly formatted Works Cited is included.
Score of Citation,
/ 20
Total
Score of Assignment 3: Conflict Management,
/ 200
Overall Score
Level 5
180 points minimum
Level 4
160 points minimum
Level 3
140 points minimum
Level 2
120 points minimum
Level 1
0 points minimum COM 2206 Assignment 3 Conflict Management – interpersonal communication